Return policy
RETURNS
Return policy It is guaranteed that our products will meet every customer’s needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund. The following items are NOT returnable: *Any item that has been worn, used or altered. *Any item that is specified as non-returnable on its product page. *Clearance merchandise. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
OUR PROCEDURE OF GOODS RETURN
Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements. Please inform us of your request of refund or return or exchange within 14 days after you receive the goods. If you want to exchange goods or return goods, please take a photo about the goods to us. We must confirm the status of the goods. All goods (including all parts and attachments) must be returned to us via express delivery. You have to bear the cost for us to redeliver goods if you want an exchange. At any time, no commission charge is required for returns. Payment means for refund: credit card, Western Union. We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund which will be credited to your bank account within 7 working days.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.
Note:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.